Return and Refund Policy

30-day return requests

Contact info@purepit.shop within 30 calendar days after receiving your order. Include your order number or other proof of purchase and the items you wish to return. Items must be unused, in the condition received, with original packaging and applicable tags or seals.

Prepaid returns, no restocking fee

We normally review requests within 2 business days. For an approved eligible return, we provide a prepaid label and instructions. Hand the parcel to the stated carrier within 14 calendar days after approval. We pay eligible return shipping and do not charge a restocking fee. Contact us before sending items.

Return address: 24 Grandview St, Northampton, MA 01062, United States. Follow the approved label and receiving instructions.

Damaged, defective or incorrect items

Contact us with your order number and relevant photos or details. We arrange an appropriate resolution and cover necessary return shipping for a verified issue with the supplied goods. This does not limit mandatory consumer rights.

Refund amount and timing

For an approved ordinary return, we refund the amount paid for returned items and applicable refundable tax. Original delivery charges already incurred are normally not refunded. If an entire order must be returned because of a supplied-item issue, we also refund the original delivery charge.

Within 10 business days after receiving the return, we normally inspect it, notify you of the outcome and initiate an eligible refund. This includes inspection time. Your payment provider may require additional posting time. We cover refund-issuing fees and do not require store credit or another purchase.

Exchanges and cancellation

We do not offer direct change-of-mind exchanges. Return an eligible item for a refund and place a separate order. Contact us promptly to cancel before dispatch; if the order can be stopped, we initiate a full refund of collected payment within 10 business days after confirming cancellation.

Contact Purepit

Email: info@purepit.shop
Phone: +1 (413) 358-2078
Monday-Friday, 9 am-6 pm Eastern Time (America/New_York).

Contact and approved return address: 24 Grandview St, Northampton, MA 01062, United States. Contact us for approval and a prepaid label before sending returns.

Refund method

For payments made by card, approved refunds are returned to the original card through the supported payment provider. If a payment method cannot receive the refund, we agree an available monetary alternative with you. We cover fees for issuing your refund, and do not require store credit, a voucher or another purchase. Your bank or payment provider may need additional posting time after we initiate the refund.